Protocol of Access and Authorized Persons

Access Rules for Authorized Persons

1. Access to the Bamboozle co-location area(s) in which equipment of customer is colocated will only be granted if the contact person of customer is authorized and registered at the reception desk, and will submit to the following access rules.
2. Access rules during Office Hours:
   1. The authorized employee of customer with a Personal Access Card (PAC) may have access to the Bamboozle facility without advance notice.
   2. The authorized employee of customer without a PAC must report at the reception desk, state the purpose of their visit, and prove their identity with a valid ID.
   3. The authorized employee of customer shall register in the visitors' register.
   4. The visitor's badge provided by the reception desk must be worn visibly at all times.
   5. The access pass provided by the reception desk gives access to the protected co-location area(s).
3. Access rules outside Office Hours: For access outside Office Hours, the same rules apply as those for access during Office Hours as indicated above.
4. When leaving the Bamboozle co-location area, the authorized employee of customer shall return the visitor's badge and the access pass at the reception desk (in case of departure during Office Hours) or at the security service (in case of departure outside Office Hours) and shall deregister from the visitors' register.

Access Rules for Third Parties

1. Access to the Bamboozle co-location area(s) in which customer equipment is housed shall only be granted to a third party called in by customer if the employee of the third party is escorted by personnel of customer.
2. Customer shall guarantee and ensure that the employees of third parties will comply with the access rules stated below.
3. Access rules during Office Hours:
   1. The access rules applicable to authorized employees of customer shall apply by analogy.
   2. The third party's employee will be escorted by an employee of Bamboozle or customer to the place where the work is to be performed.
   3. In the event that an employee of a third party is not escorted by an authorized employee of customer, they must have left the Bamboozle co-location area by 18:00 hours at the latest, unless the Customer has specifically authorized the person by name.
4. Access rules outside Office Hours: For access outside Office Hours, the same rules apply as those for access during Office Hours, with the understanding that the third party's employee must announce their arrival at least half an hour in advance.
5. Access to the Bamboozle co-location area shall only be granted if the third party is accompanied by an authorized employee of customer.
6. When leaving the Bamboozle co-location area, the third party's employee shall return the visitor's badge and the access pass at the reception desk (in case of departure during Office Hours) or at the security service (in case of departure outside Office Hours) and shall deregister from the visitors' register.

Contact Us

For questions about access procedures or to register authorized personnel, please contact us at [email protected] or visit support.bamboozle.me.