Bamboozle Cyber Protect

Managed Detection & Response

A security operations centre for UAE businesses that do not have one. Round-the-clock monitoring, expert triage and response across endpoints, email and identity — without hiring a single analyst.

How Bamboozle Managed Detection and Response worksTelemetry from endpoints, servers, Microsoft 365 and identity systems is correlated into attack chains. Security analysts triage them around the clock, contain what is real, and roll affected machines back to a clean backup. Endpoints Servers Microsoft 365 Identity Analyst triage 24/7 · correlated attack chains Closed as noise Contained Rolled back Recovery from clean backup

Detection tools produce alerts. Somebody has to read them at 3am, decide which one matters, and act before the attacker finishes. Most UAE businesses have the tools and not the people. Bamboozle MDR supplies the people — security analysts monitoring your environment continuously, investigating what the platform flags, and responding under agreed rules of engagement.

Monitoring
24/7
ATT&CK mapped
MITRE
Data residency
UAE
Analysts to hire
0

Key Capabilities

What It Does

Built on the Bamboozle Cyber Protect platform — the same console as your backup and endpoint protection.

  • Continuous Monitoring

    Security analysts watch your telemetry around the clock — nights, weekends and public holidays. Attacks are timed for the hours when nobody is looking, which is precisely the gap this closes.

  • Triage, Not Alert Forwarding

    Every detection is investigated before it reaches you. What arrives is a verified incident with context and a recommended action — not a notification asking you to work out whether it matters.

  • Response Under Agreed Rules

    Isolate a compromised machine, kill a process, disable an account, block a sender. Response actions run to a playbook you approve up front, so containment does not wait for someone to answer the phone.

  • Recovery Inside the Response

    Detection, response and backup sit on one platform. An infected endpoint can be rolled back to a clean state as part of incident handling rather than as a separate project the next morning.

  • MITRE ATT&CK Mapped

    Every incident is mapped to the tactics and techniques used, so the record shows how the attacker moved rather than which alert fired. That is the version an auditor and a board can both read.

  • Reporting You Can Hand Over

    Monthly reporting covering what was detected, what was investigated, what was closed and what changed. Useful for compliance evidence under the UAE PDPL and for the conversation with your insurer.

Coverage

What We Watch

Signals correlated across the layers attackers actually move through.

  • Windows servers and endpoints
  • Linux servers
  • macOS endpoints
  • Microsoft 365 email
  • Microsoft Entra ID / Azure AD
  • Active Directory
  • SharePoint, OneDrive and Teams
  • Cloud VMs on Bamboozle Cloud
  • Bare metal and colocated servers
  • Virtual machines on VMware and Hyper-V
  • Identity and authentication events
  • Third-party tool integrations

Onboarding

How It Works

Monitored within days of the agents going out — no lengthy professional services engagement.

  1. Scope and Deploy

    We agree what is in scope, what the response rules are, and who gets called. Lightweight agents go onto endpoints and servers; Microsoft 365 and identity connect by API with no agent at all.

  2. Baseline and Tune

    The first weeks establish what normal looks like in your environment. Tuning removes the noise that would otherwise train everyone to ignore alerts — the failure mode that kills most in-house attempts.

  3. Monitor and Investigate

    Analysts triage detections continuously, correlating signals across endpoints, email and identity into attack chains. Verified incidents are escalated with full context; noise is closed out without reaching you.

  4. Contain and Recover

    Containment runs to the approved playbook. Where a machine was compromised, rollback to a clean backup state is part of the same workflow — and the incident record documents both.

Ready to Stop Watching Alerts?

Talk to us about scope, response rules and what your current tooling already covers.

Contact Sales View Pricing Compare with XDR

FAQ

Frequently Asked Questions

What is Managed Detection and Response?
MDR is a security service, not a product. You get the detection platform and the analysts who operate it — people who monitor your environment continuously, investigate what the tooling flags, and take containment action. The distinction that matters: an EDR or XDR product tells you something happened; MDR means somebody qualified has already looked at it and decided what to do.
How is this different from Bamboozle XDR?
XDR is the detection platform — it correlates signals and surfaces incidents for your team to work. MDR is XDR plus our security operations: we do the watching, the triage and the first response. If you have security staff, XDR is likely enough. If you do not, or you cannot cover nights and weekends, MDR is the one you want.
Do we still need our own IT team?
Yes, and they keep doing what they do. MDR covers detection and response for security incidents; it does not replace IT operations, service desk or infrastructure management. What it removes is the expectation that your systems administrator is also a security analyst on call at 2am.
Can you isolate a machine without asking us first?
Only where you have authorised it. Rules of engagement are agreed during onboarding and written down — which actions run automatically, which need a call first, and who can authorise them. Most customers authorise automatic isolation for high-confidence detections and require approval for anything that would interrupt a production service.
Where does our security data stay?
Telemetry can be held under UAE jurisdiction, which matters where a contract or regulator requires data residency. Bamboozle operates from Dubai DX1 and Fujairah FJ1 in the UAE, with Vienna VIE2 available for workloads that need to stay inside the EU and GDPR.
What does a typical month look like?
Most months, nothing reaches you — detections are investigated and closed as benign. You receive a monthly report covering volumes, what was escalated, and anything worth changing. The months that are not quiet are the reason the quiet ones are worth paying for.
Do we need to replace our existing antivirus?
Usually yes, because two endpoint agents fighting each other causes more problems than it solves. The Bamboozle Cyber Protect agent covers anti-malware, EDR telemetry and backup in one install, so the replacement typically simplifies the endpoint rather than adding to it.
How is MDR priced?
Per protected workload per month, with endpoints and servers priced differently. Pricing depends on the number of workloads and which packs are enabled alongside it — contact our team for a quote against your actual estate.
How quickly can we be onboarded?
Agents can be deployed the same week, and monitoring starts as soon as they report. The tuning period runs a few weeks after that — the service works from day one, and gets quieter as the baseline settles.

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